Product Ideas & Requests

 

Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CAM-I-619 Freezing issues resolved in CAM 4.30.2.

Fix the Ryzen freezes Merged

For the love of god, it's the least you can do for people who built their PCs around your ecosystem and have no alternative software. Honestly this is a class action suit waiting to happen.

  • Guest
  • Aug 3 2021
  • Shipped
Bug
  • Guest commented
    2 Nov, 2021 02:34am

    So, I see others are having the same problem with CAM, good to know considering I thought I corrupted my C: drive for the longest time, I thought uninstalling programs on my pc and even resetting my pc would fix it since I thought I has a broken windows install or a program running in the background(it didn't fix it and I ended up losing about 300GB of data from my last windows install, very nice indeed), then way after I did that, I found out it was CAM, rightfully, I was pissed off and felt a bit gullible since I didn't know it was my fan controller software was killing explorer and crashing my pc in the first place. I don't understand why this issue has not been fixed, but It would be nice to have the software work for my pc instead of locking up on boot. Everyone is saying BETA is working fine, so I will try that, but I hope the issue gets fixed soon.

  • Ahmet Sevim commented
    1 Nov, 2021 04:19am
    And I say, although rarely, why does this new computer of mine freeze and do not turn on without resetting it 😠
  • Niklas commented
    26 Oct, 2021 03:25am

    Holy Shit

    I'm having those freezes too and i was going insane on finding the problem for it. There problems discribed here are the exact same as i have. I'm trying the Beta now and i hope it's fixed because there are still some people reporting those issues even if its the beta.

  • Eugenio Tikhonov commented
    24 Oct, 2021 08:57pm

    I confirm freeze. When PC freeze its impossible to do something, only power off and restart. Also during freeze Kraken Z63 display stop monitoring CPU and GPU temperature. My hardware: i7-9700K, Kraken Z63, Asus ROG Strix Z390-E Gaming

    UPD: NZXT CAM version 4.30.1

  • Eugenio Tikhonov commented
    24 Oct, 2021 08:54pm

    I confirm freeze. When PC freeze its impossible to do something, only power off and restart. Also during freeze Kraken Z63 display stop monitoring CPU and GPU temperature. My hardware: i7-9700K, Kraken Z63, Asus ROG Strix Z390-E Gaming

  • TheQ commented
    13 Oct, 2021 02:39am

    Beta 4.30 still freeze!

  • Kenneth Xu commented
    7 Oct, 2021 05:03am

    Out of curiosity, will the beta be ok with windows 11?

  • Kenneth Xu commented
    5 Oct, 2021 01:13am

    Update on my last post on September 3rd.

    Still no issues with the BETA, it has been running smoothly.
    AMD Ryzen 5900x
    3090 RTX
    32GB ram
    Asus Mobo

    I also have Asus Armory and Razer Central running at the same time.

  • Josh Laemont commented
    2 Oct, 2021 03:55pm

    ** ** and ****..... I take my previous comment back.. no award for NZXT... the freeze happened just 10 minutes after my post below. Some combination of Aorus software which is used to control the GFX card rgb, Armoury Crate and NZXT CAM is causing the same type of cascading application freezes to the point where you can do nothing but pull the plug and start over. If NZXT were a medical mfg company they would be sued into non existence. How about NZXT reach out to me and buy me out of my brand new $2500 build so you can run all the freezing tests you need to fix an issue you are causing. Where are the Iphone people on Youtube who do drop tests I've got a Z63 cooler for you.

  • Josh Laemont commented
    2 Oct, 2021 03:01pm

    THE BETA IS WORKING !!!!!

    NZXT CAM started crashing my 100% brand new build on DAY 1 (9/25/2021) !!! I can't believe some customers have had to deal with needing to hard restart daily/hourly for over a year.... knowing this and my experience I will not be recommending NZXT going forward, but they do earn the recognition award for finally discovering the bug after almost 2 years.. and probably causing hundreds or thousands of needless RMAs on builds and let's not forget the time and patience of their customers.

    CPU: 5600X

    Mobo: Rog Strix B550-F Gaming (Wifi)

    GPU: Aorus 3060 Ti Elite V2

    NVME: Samsung 980 Pro

    Corsair: 2021 RM750

  • Sven Mehnert commented
    24 Sep, 2021 01:20pm
    The beta works for me. I had the first freeze over a year ago when I was building a new PC (Ryzen 5800X). It took a lot of nerve to even find out what the problem was. It just helped deinstall and wait. A year later you finally managed to stop the CAM from freezing my system. Much too late, but nice that you made it anyway.
    thanks
  • Doug Jacobs commented
    23 Sep, 2021 03:02pm

    I've been crash free and 100% stable since installing 4.30.0-b.5. Previously I was getting the weird lockups where the mouse still moved but couldn't actually click anything, launch taks manager to kill processes, etc.


    Hopefully this bug is gone for good now!

  • Guest commented
    19 Sep, 2021 04:22pm

    it only starts after the First Reboot, the Services that monitor Hardware Stats is what causing it. will you jest make one to control the Led module

  • Guest commented
    17 Sep, 2021 11:24pm

    could this be causing my pc to crash when running games? ive been having issues recently and am on ryzen, but have experienced no freezes. thanks :)

  • James Atkins commented
    15 Sep, 2021 09:40pm

    OH THANK GOD AT LEAST SOMETHING IS IN PROGRESS! i've been dealing with this since i bought my machine... in OCTOBER OF 2020. which is absolutley unacceptable that anyone had to wait any amont of time, let alone months, for a fix. looks like the beta is still crashing, so i will keep an eye out for the next push. i had to uninstall CAM from my PC and hope and pray nothing melts.


  • Mike Wilhelm commented
    13 Sep, 2021 06:13am

    Install beta -> set all setting and instant freeze. 👍🏻

  • Doug Jacobs commented
    12 Sep, 2021 04:11pm

    I haven't experienced any freezes yet, fingers crossed the issue is resolved. That said, my machine was off for ~7 days while I was away. When I got home, all of my profiles were gone.. version 4.30.0-b.4. When I installed the beta, all profiles from the prod version were available and usable, now they are just.. gone?

  • Carolyn Stocki commented
    10 Sep, 2021 07:26pm

    Thanks for keeping us updated with this feedback, everyone! We appreciate it a lot.

    We're specifically focused on solving all of the freezing issues at the moment. While it's looking like this update resolved the majority of them, a couple of people are still experiencing freezing in the beta.

    Alfredo, you and the most recent guest user are our first 2 reports of freezing still occurring in the beta. If you're willing to help us get to the root of this problem, please send me an email at carolyn.stocki@nzxt.com. We have a list of questions specifically around your system specs and the software you're running concurrent with CAM that would greatly help us in diagnosing your issue. You can also join our NZXT Discord and talk to myself, CAM Engineers, and other users in the CAM-feedback and CAM-beta-feedback channels.

    Thanks, and I hope to hear from y'all!
    --Carolyn, CAM Product Manager

  • Guest commented
    10 Sep, 2021 12:10pm
    After updated to beta version freezes still occurs on games, movies etc. can't sometimes even open a app or program or restart pc (start menu don't work)its like explorer.exe stop working. Spec : Ryzen 5 3600 kraken x62 v.2 Rtx 2600 S
  • Guest commented
    7 Sep, 2021 06:26am

    I cant get my Gif to work because it flashed between upload picture and loading, its so buggy and it was a big reason for me to buy this cooler.

  • Load older comments
  • +87