Product Ideas & Requests

I have deleted the app fully and reinstalled but still, every time I try to open NZXT Cam, the app crashes.

my computer just started doing this can helper can’t close and I have to hard reset everything by turning off the power in the back

I thought something was wrong with my pc as well this is a terrible bug

my AIO (Z73, I believe) continues to freeze after about a day or two of managing to get it working again. Only fix I have found is to unplug the cooler or to completely power down my PC and switch off the power supply.

firmware version 1.7.0

CAM version 4.61.7

Appreciate any help in resolving this completely. The LCD screen was purchased to provide comfort in knowing all loads and temps are in an acceptable range and obviously this isn't working out so well for me.

Appreciate your time

I have a random screen freeze with the software, I have an H710I with an Ambient kit
I have to deactivate the software to use my PC correctly I regret having invested so much money in the brand to be so bothered by it freezing

on start up It shows stuff on cam for a few seconds and flashes blank a couple of times before staying blank white screen. I have uninstalled CAM and reinstalled still with the same issues.

After buying a new processor, the freezing issue is here again.

still not working mine keeps freezing

still not working mine keeps freezing

I have been experiencing freeze and loss of video problems with my monitor, having to reboot constantly throughout the day. Handmade bespoke custom cabinets for you kitchen

Thank you

"lately the CPU usage states during idle that it is jumping from 5-15% to 80-90% usage" yep, this is first symptom of freeze, it starts with rising CPU usage, then freeze. I could only use mouse, I can click, but nothing is responding.

Latest version of CAM beta was working for ~2 months for me, then 3 freezes and since then it's ok again.

I have been experiencing freeze and loss of video problems with my monitor, having to reboot constantly throughout the day. Sometimes it will work for 5 minutes, sometimes 5 hours, sometimes 10 hours. Is this a related factor? I just uninstalled NZXT because lately the CPU usage states during idle that it is jumping from 5-15% to 80-90% usage. Is this part of this issue you are referring to.

So, follow up from yesterday, my PC: amd 5600x, win 10, built 3 months ago, so pretty fresh. Instant freezes from beginning, latest CAM (4.30.2) didn't work, switched to beta -> no freezies for ~6 weeks.

Yesterday 3 times in 90 minutes when I just surfed internet in Chrome browser, to be honest it always happen with Chrome opened.

Few weeks on beta was okay, today? 3 times in 90min... it's a joke.

I did, btw use the latest Beta with my most recent tests

This problem still persists for me. I have even uninstalled and reinstalled windows with the same results. Cam never gets fully booted. I'm not sure if the pump gets turned off or what but the temperature sky rockets according to the readout on the cooler. Radiator fans go to max. Not really the way I would like to treat a brand new 5950x cpu. Has there been any progress on this? I opened ticket number 1170323. I have done as suggested and completely uninstalled cam and then used revo unintaller. As I mentioned I have also done a complete reinstall of Windows.

I read somewhere that there might be a potential issue with Asus Armoury Crate. I did not install this software but its possible, again from what I read, that pieces of it may be installed based on a bios setting. I have not had time to track this lead down yet. Do you know if Armoury Crate is causing issues with CAM.

Hi Carolyn,

I was reporting this freezing several times now. As a fix I received Beta 4.30.2-b.1 which solve freezing (until now) BUT bring random restarting during play. If NZXT CAM is running my PC restart randomly... if I turn it off everything is working normal... Now it is 3y of reporting and trying to solve this issue without success. I am starting to be annoyed and probably buy another product.