Product Ideas & Requests

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Freezing issues resolved in CAM 4.30.2

Hello! My name is Carolyn and I'm one of the Product Managers here at NZXT working on CAM.


I'm happy to announce that we've officially pushed our fix for the crashing and freezing issue to production in CAM version 4.30.2. This fix has been in CAM Beta for several months now, and we're confident that it has addressed the issue for the vast majority of users.


If you're still experiencing crashing and freezing related to CAM, please comment on this thread and we will work to resolve any further arising issues related to this.


We appreciate your patience while solve this issue, and are thankful for your continuous feedback. Everyone on the CAM team is working hard to create the best experience for our users, and we're grateful for your support.


As always, feel free to join the conversation here, our community Discord (https://discord.gg/nzxt), or Reddit (https://www.reddit.com/r/NZXT/).


-Carolyn, CAM Product Manager

  • Carolyn Stocki
  • Nov 3 2021
  • In progress
  • Attach files
  • Victor Torrey commented
    2 Dec 07:55am

    I did, btw use the latest Beta with my most recent tests

  • Victor Torrey commented
    2 Dec 07:53am

    This problem still persists for me. I have even uninstalled and reinstalled windows with the same results. Cam never gets fully booted. I'm not sure if the pump gets turned off or what but the temperature sky rockets according to the readout on the cooler. Radiator fans go to max. Not really the way I would like to treat a brand new 5950x cpu. Has there been any progress on this? I opened ticket number 1170323. I have done as suggested and completely uninstalled cam and then used revo unintaller. As I mentioned I have also done a complete reinstall of Windows.


    I read somewhere that there might be a potential issue with Asus Armoury Crate. I did not install this software but its possible, again from what I read, that pieces of it may be installed based on a bios setting. I have not had time to track this lead down yet. Do you know if Armoury Crate is causing issues with CAM.

  • Filip commented
    1 Dec 09:48am

    Hi Carolyn,

    I was reporting this freezing several times now. As a fix I received Beta 4.30.2-b.1 which solve freezing (until now) BUT bring random restarting during play. If NZXT CAM is running my PC restart randomly... if I turn it off everything is working normal... Now it is 3y of reporting and trying to solve this issue without success. I am starting to be annoyed and probably buy another product.

  • Damien QUENTEL commented
    30 Nov 12:42am

    Hi Carolyn,


    Hope the CAM team is doing great and all !


    I'm really sorry to tell you that despite the update of my CAM to version 4.30.2, it still hangs randomly. The cells, in the cooling tab, reporting Liquid thermals, Fan speed and Pump speed of my Kraken hang and are frozen at a set value, although the CPU and GPU temps cells are working well. So even if my CPU temp is going higher, my fans and pump are not ramping up according to the curve set in my profile. A restart of my system solve the issue, but the CAM software will hang at one point.


    System spec :


    CPU : AMD Ryzen 9 5950X

    CPU COOLING : KRAKEN X72 with 6x Fans AerP 120 - (Push/Pull - FRONT of the case)

    MB : ASUS ROG STRIX X570-E GAMING (Bios version 4021 : latest)

    RAM : 32GB (2x16GB) Trident Z Neo DDR4-3600MHz CL16-19-19-39 1.35V (F4-3600C16D-32GTZNC)

    GC : EVGA RTX 3090 KINGPIN (AIO on Top of the case)

    SSD System : SAMSUNG 980 PRO SSD 1To NVMe M.2 PCIe 4.0 (CAM INSTALL)

    SSD Gaming : WD BLACK SN750 SSD 2To NVMe M.2 PCIe 3.0

    HDD DATA 1: Seagate Barracuda 1To 7200 RPM

    HDD DATA 2 : Toshiba X300 4To 7200 RPM

    HDD DATA 3 : Toshiba MQ04ABF100 1To 5400 RPM

    HDD BACKUP : Western Digital WD200T3X0C-00SJG0 4To 5400 RPM

    PSU : SEASONIC PRIME PX-850

    CASE : BE QUIET! SILENT BASE 802

    OS : Windows 10 PRO 21H2, 64-bit


    Startup programs :


    CAM 4.30.2

    NVIDIA GEFORCE EXPERIENCE 3.24.0.123

    NVIDIA DRIVER 496.76 (11/16/2021)

    Core Temp 1.17

    MSI AFTERBURNER v4.6.3.16053

    EVGA PRECISION X1 v1.2.8

    RAINMETER 4.3.1.3321 64-bit

    VEEAM Agent for MS Windows 5.0.0.4301

    ASUS Ai Charger

    MS DEFENDER


    No system hang, no BSOD, no error message to report.


    Hope this will help, thanks a lot and happy holidays,


    Best Regards,


    Damien

  • Victor Torrey commented
    22 Nov 09:46am

    Hi, I just purchased a Z73 Kraken. My build

    Asus Crosshair VII Dark Hero

    AMD Ryzen 9 5950X

    Windows 10 build 21H1

    RTX 2080 super Aorus from Gigabyte

    RTX 2060 Gigabyte

    The cooler works fine until I try to install the cam software. I have tried both the standard version and the beta version which I down loaded as recently as 11/14/21


    The software never seems to get fully booted but it does something as the readout on my cooler suddenly goes from the the 35 to 39C rand to around 65C and the radiator fans go in to overdrive.


    Rebooting does not help. I have to shut down the machine and then turn off the power supply for a bit. Turn it back on and then all is OK. If I just reboot or shut down wait and reboot it does not seem to help. Of course I had to uninstall the CAM software or it just repeats when Windows starts again. There is no opportunity to tweak anything within CAM as it never fully comes up.


    This cooler is one of the most expensive options available. The draw to this is the ability to customize the display. Without the software functioning as designed it just becomes a VERY expensive chance to have an extra couple hundred extra bucks pulled from your wallet.

    I'm hoping there is a resolution to this :)


    Vic

  • Alex Alexander commented
    20 Nov 11:59pm

    My Operation System: Windows 11 Pro Version 21H2 22000.318

  • Ahmet Sevim commented
    20 Nov 04:48pm
    Dear Users Please keep going to write about your FREEZING issues. Still continue or not... (with your operating system) Update your posts. Thanks
  • Ahmet Sevim commented
    20 Nov 04:01pm
    Hello Dear Carolyn. I am using windows 11 insider beta version on my computer. I was having a freezing problem until I upgraded to 22000.346. KB5007262 build. Within 5 days of switching to 22000,346, I haven't had any problems yet. I'm following... Finger crossed 😎
  • Ioannis M commented
    20 Nov 10:15am

    I just discovered a problem. Why my power consumption was VERY HIGH. The reason is HUE 2 Ambient . I turned it off and the power consumption became VERY LOW. The mouse cursor stopped twitching. I hope you will fix it.

  • Ioannis M commented
    20 Nov 09:47am

    I have big problem with updating CAM version 4.30.2. In the Task Manager - processes - The influence of the processor, disk, GPU on power consumption - began to show HIGH and VERY HIGH indicators. The mouse cursor is twitching very much, as if something is constantly loading. The sound in the video and music has become very laggy and hoarse. It's impossible to listen to it. How do I make the power consumption become VERY LOW?? When you release an update with a solution to these problems.

  • Alex Alexander commented
    20 Nov 09:11am

    I have big problem with my Case NZXT H510i.

    My PC

    Gigabyte AX370-Gaming K5-CF

    AMD Ryzen 5 2600

    RAM 24GB

    SAPPHIRE PULSE RADEON RX550

    I have BSOD very soon.

    I install the letest beta NZXT but nothing!

    I uninstall NZXT CAM but nothing!

    I clean install Windows 11 and i have the same problem!

    BSOD stopped only if i disconnect NZXT USB module from my motherboard!

    What happend?? I can't use Fans and Light from my CASE!

  • six commented
    17 Nov 02:14am

    5950x on W10 pro and for a few hours things have been running just fine for me on this update. My old issue mainly seemed to be playing movies or possibly even having a movie player open without actually playing anything. Had mpc running during the whole test along with two twitch streams along with a bit of gaming for parts of it.
    Also had Afterburner running the whole time, as I saw some comments about that maybe being an issue.

  • Ahmet Sevim commented
    16 Nov 07:08am
    Hi Carolyn I was at win 10 Home Edition. And I had the same issue. Than, I upgraded the win 11 Home Edition. The same problem continious....
  • Admin
    Carolyn Stocki commented
    16 Nov 02:41am

    Timur and Ricardo,

    I'm happy to see that this issue might be resolved for you. I've taken note of the updates you've sent for our engineers to look into to ensure they don't start up again. Thank you for your insight and all of the information!


    Ahmet, I'm very sorry to hear you're still experiencing this freeze.

    One thing I've noticed is it seems many of you are on the new Windows 11. This is a new operating system and we're still not 100% sure of all the effects it might have on CAM. Because you're running this operating system, diagnosing the cause of the issue can be a bit more difficult and may take more time. In order to provide the quickest resolution to your problem, would you please mind submitting a ticket to our customer service team and sending me the ticket number? This will allow us to get more detailed system information to further look into the issue, as well as contact you for more information or give you updates as we progress. You can also send me an email at carolyn.stocki@nzxt.com for further communication on your issue if you prefer. We're dedicated to seeing this problem resolved for you and would like to be there to see it through.

  • Timur Erdogan commented
    14 Nov 12:16pm

    Update4: With newest Windows 11 Build all Errors are gone. 3 Days without any Problems so far. Win11 Pro Insider Preview Build 22499.rs_prerelease.211105-1550

  • Ahmet Sevim commented
    13 Nov 04:21pm
    I see. But you have another version of nzxt aio cooler. x Series... I have z Series. And this device has no that option which you said. Thanks
  • Ricardo commented
    13 Nov 03:10pm

    Hi Ahmet,

    Before, I selected the CPU Temp option for the ring colors and after a while the fan rotations dropped to the minimum rotation. After re-installing CAM and not changing the lights settings I didn't have any more problems, I always changed the ring lights setting to the CPU Temp option. my current configuration in lights is in logo and ring with the option in fixed, in this configuration I had no more problems.

  • Ahmet Sevim commented
    13 Nov 08:59am

    Hello Ricardo

    What did you mean by the word "fixed" ?

    You meant to select " a gif, taichi or spectrum wave" except numeric live values ?

  • Ricardo commented
    13 Nov 07:01am

    Hi,

    I found the cause of my freezing problem.

    Before I set the lighting to CPU Temp and after a few minutes the fan and pump would drop to minimum rpm and no longer increase.

    Now I set the lighting to fixed, after that I didn't have any more problems.

    My configuration:

    Ryzen 5800x

    Asrock 6800xt

    Kraken X62

    Windows 11 pro

    CAM v 4.30.2

  • Ahmet Sevim commented
    11 Nov 11:15am
    Hi, I uninstalled the msi afterburner and installed fps monitor soft from steam. One hour later, while ı was making some adjustment on the fps monitor software, my pc freezed Believe me, i do not want to turn on my computer anymore. Using a computer with the stress of freezing at any moment is very unsettling...😞
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