Product Ideas & Requests

269 Vote

Freezing issues resolved in CAM 4.30.2

Hello! My name is Carolyn and I'm one of the Product Managers here at NZXT working on CAM.


I'm happy to announce that we've officially pushed our fix for the crashing and freezing issue to production in CAM version 4.30.2. This fix has been in CAM Beta for several months now, and we're confident that it has addressed the issue for the vast majority of users.


If you're still experiencing crashing and freezing related to CAM, please comment on this thread and we will work to resolve any further arising issues related to this.


We appreciate your patience while solve this issue, and are thankful for your continuous feedback. Everyone on the CAM team is working hard to create the best experience for our users, and we're grateful for your support.


As always, feel free to join the conversation here, our community Discord (https://discord.gg/nzxt), or Reddit (https://www.reddit.com/r/NZXT/).


-Carolyn,

CAM Product Manager

  • Carolyn Stocki
  • Nov 3 2021
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  • Bailey Rattray commented
    31 Oct 03:48am

    hi everyone that’s still having this issue with freezing who need an alternative fan control software for NZXT grid hubs use Grid Controller software from GitHub


    It’s lightweight software detects NZXT fan hubs and can control your fans and set 4 stage curve based on CPU OR GPU Temps it requires open hardware monitor to get those temps but so far it has fixed all my freezing issues when browsing YouTube or playing games. The software just works for fans no RGB but it’s been a life saver for me


    https://github.com/akej74/grid-control

  • Guest commented
    17 Oct 11:10am

    Continuing to have this issue, I now close the application but it means my fan curves do not kick in for the cooling. Imagine the surprise, buying an expensive cooler that you have no control over the fan profile settings because the application crashes your system daily...

  • Guest commented
    4 Oct 01:46pm

    hi starting recently ive been encountering more and more crashes where everything would freeze as is, sometimes u can move ur mouse but u cant click on anything, and others ur mouse is imovable. its really annoying to learn that its the nzxt software bcuz i thought i had a virus. i ran a few experiments but it seems to freeze or bug even without me playing games. my gpu or cpu are barely putting in work and it freezes which is when i learned its some software i have. im not able to access task manager or use ctrl shift esc which makes me forced to hard shut down often. when task manager is open and ur mouse is moveable, it doesnt display anything when frozen? please fix this NZXT, people have been having this problem for ages and its really shitty that u guys cant fix this.

  • Guest commented
    1 Sep 05:50pm

    hi I’ve been experiencing my Aio freezing on me every now and then, how can I resolve this?

  • Guest commented
    1 Jul 09:21pm

    I have deleted the app fully and reinstalled but still, every time I try to open NZXT Cam, the app crashes.


  • Sonny Vas commented
    13 Jun 05:14am

    my computer just started doing this can helper can’t close and I have to hard reset everything by turning off the power in the back

  • Sonny Vas commented
    13 Jun 05:11am

    I thought something was wrong with my pc as well this is a terrible bug

  • Tango Delta commented
    17 May 03:16pm

    my AIO (Z73, I believe) continues to freeze after about a day or two of managing to get it working again. Only fix I have found is to unplug the cooler or to completely power down my PC and switch off the power supply.

    firmware version 1.7.0

    CAM version 4.61.7

    Appreciate any help in resolving this completely. The LCD screen was purchased to provide comfort in knowing all loads and temps are in an acceptable range and obviously this isn't working out so well for me.

    Appreciate your time

  • guillaume leon commented
    3 Jan 12:58am
    I have a random screen freeze with the software, I have an H710I with an Ambient kit
    I have to deactivate the software to use my PC correctly I regret having invested so much money in the brand to be so bothered by it freezing
  • Guest commented
    19 Jun, 2023 03:23pm

    on start up It shows stuff on cam for a few seconds and flashes blank a couple of times before staying blank white screen. I have uninstalled CAM and reinstalled still with the same issues.

  • Niklas commented
    18 Nov, 2022 10:47pm

    After buying a new processor, the freezing issue is here again.

  • Arnau - commented
    15 Feb, 2022 12:53am

    still not working mine keeps freezing


  • Guest commented
    28 Jan, 2022 02:18am

    still not working mine keeps freezing


  • Guest commented
    12 Jan, 2022 11:27pm

    I have been experiencing freeze and loss of video problems with my monitor, having to reboot constantly throughout the day. Handmade bespoke custom cabinets for you kitchen

  • Guest commented
    12 Jan, 2022 04:03am

    Thank you

  • Marcin W commented
    24 Dec, 2021 10:04am

    "lately the CPU usage states during idle that it is jumping from 5-15% to 80-90% usage" yep, this is first symptom of freeze, it starts with rising CPU usage, then freeze. I could only use mouse, I can click, but nothing is responding.

    Latest version of CAM beta was working for ~2 months for me, then 3 freezes and since then it's ok again.

  • Guest commented
    22 Dec, 2021 06:37pm

    I have been experiencing freeze and loss of video problems with my monitor, having to reboot constantly throughout the day. Sometimes it will work for 5 minutes, sometimes 5 hours, sometimes 10 hours. Is this a related factor? I just uninstalled NZXT because lately the CPU usage states during idle that it is jumping from 5-15% to 80-90% usage. Is this part of this issue you are referring to.

  • Marcin W commented
    20 Dec, 2021 07:53am

    So, follow up from yesterday, my PC: amd 5600x, win 10, built 3 months ago, so pretty fresh. Instant freezes from beginning, latest CAM (4.30.2) didn't work, switched to beta -> no freezies for ~6 weeks.

    Yesterday 3 times in 90 minutes when I just surfed internet in Chrome browser, to be honest it always happen with Chrome opened.

  • Marcin W commented
    19 Dec, 2021 09:56pm

    Few weeks on beta was okay, today? 3 times in 90min... it's a joke.

  • ANDREI Gabriel commented
    12 Dec, 2021 09:31am
    Hello, my x73 driver dont responding at changing my RPM, my aio stay only în 2800 RPM, usual i use silent(1800) and performance(2300),i changed profiles from silent to fixed, nothing changed also i reinstalled and nothing.. What should i do
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