Product Ideas & Requests

30 Vote

Loosing control of desktop - Can't shut down or reboot Windows

To whom it may concern,

I'm a computer enthusiast who enjoys building, networking, and making the most of my computers. For my most recent build, I decided rather than wait for laptops with RTX 3080 graphics, I'd build a desktop. Among my hardware choices were the NZXT H510i Elite case, and the Kraken Z63 CPU cooler. I love the screen, and the ability to show GIF images, show Dual Temp info for my CPU and GPU, etc.

But recently, after 6 months of using this new computer with my old 1080 GTX video card, I've had trouble Windows 10 becoming un-useable. I would be watching a video in YouTube, and suddenly the video would stop, the browser seemed unresponsive, and while I could see icons on my toolbar, and tried using Task Manager to end processes... I couldn't "regain control" of the PC. Even trying to shut down or reboot wouldn't work, and I'd have to hold the power button to restart the PC, and then things would work normally for a while.

Naturally, I thought the video card and it's Nvidia driver might be the issue. So I uninstalled the driver and did a clean install. I still had the problem. I booted into Safe Mode, uninstalled all my video drivers with DDU, and reinstalled an older driver version that didn't have the problem. I still had the problem. I updated my MB BIOS to the latest version, updated all my drivers on my system, disconnected my second monitor (a Samsung TV I connect via HDMI), etc. The problem still occurs. And with all my searches and Discord chats, I've not found anything conclusive to tell me what the problem is.

That said, I recently noticed my CAM software had upgraded to 4.23.0, and I didn't remember upgrading to that release. Since I didn't want to loose control of the LCD on my Kraken, I thought I might uninstall the latest version of the software, and roll back to a previous version for testing, and see if the issue occurs then. Only I've come to realize your installer downloads the latest version of your software from the internet, and I can't seem to get an "older version" to test with.

Is this something you could help me find? I'm just anxious to get my PC working without these "display" / "lockups", so I'm not having to hard reboot unexpectedly to keep using my system. I appreciate your time, and look forward to your reply.

  • Merk Man
  • May 18 2021
  • In Review
  • Attach files
  • Guest commented
    23 Jun 10:15am

    Same problem here, incredible that this apparently isnt worked on with absolute priority just baffles me.

  • Guest commented
    16 Jun 03:44am

    I am having the same issue as the original poster

  • Guest commented
    10 Jun 08:03pm

    Running a DPC latency monitor, this is the result with turning CAM on and turning CAM off. Something's not right here.

  • Guest commented
    9 Jun 08:06am

    I've also been experiencing this issue. I did all sorts of tests on my CPU and RAM before realizing it was CAM - I started disabling CAM on startup about a month ago and haven't had a single freeze since then. The fact that this critical issue has been left unresolved for a minimum of 6 months has made me reconsider ever buying from NZXT again.

  • Ben Hong commented
    5 Jun 07:51pm

    I am also experiencing computer stalling or freezing from CAM software.
    Ryzen 5 5600X

    Gigabyte 3080 gaming OC

    Tuf Gaming X570 Pro

    Corsair RGB Pro 32GB 3600 C18

    Seasonic X850

  • Guest commented
    3 Jun 06:37pm
  • Guest commented
    3 Jun 07:12am

    Same issue, troubleshooted slowly through all other programs after a hard reset. My only current solution is the exit cam quickly after turning on the computer. The times I forget it always locks up.

  • Guest commented
    2 Jun 03:48pm

    CAM Software randomly locks the computer.

  • Guest commented
    30 May 11:17pm

    I am having similar issue. When whatching youtube and playing civ VI at same time, which never had an issue with computer before.

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