To whom it may concern,
I'm a computer enthusiast who enjoys building, networking, and making the most of my computers. For my most recent build, I decided rather than wait for laptops with RTX 3080 graphics, I'd build a desktop. Among my hardware choices were the NZXT H510i Elite case, and the Kraken Z63 CPU cooler. I love the screen, and the ability to show GIF images, show Dual Temp info for my CPU and GPU, etc.
But recently, after 6 months of using this new computer with my old 1080 GTX video card, I've had trouble Windows 10 becoming un-useable. I would be watching a video in YouTube, and suddenly the video would stop, the browser seemed unresponsive, and while I could see icons on my toolbar, and tried using Task Manager to end processes... I couldn't "regain control" of the PC. Even trying to shut down or reboot wouldn't work, and I'd have to hold the power button to restart the PC, and then things would work normally for a while.
Naturally, I thought the video card and it's Nvidia driver might be the issue. So I uninstalled the driver and did a clean install. I still had the problem. I booted into Safe Mode, uninstalled all my video drivers with DDU, and reinstalled an older driver version that didn't have the problem. I still had the problem. I updated my MB BIOS to the latest version, updated all my drivers on my system, disconnected my second monitor (a Samsung TV I connect via HDMI), etc. The problem still occurs. And with all my searches and Discord chats, I've not found anything conclusive to tell me what the problem is.
That said, I recently noticed my CAM software had upgraded to 4.23.0, and I didn't remember upgrading to that release. Since I didn't want to loose control of the LCD on my Kraken, I thought I might uninstall the latest version of the software, and roll back to a previous version for testing, and see if the issue occurs then. Only I've come to realize your installer downloads the latest version of your software from the internet, and I can't seem to get an "older version" to test with.
Is this something you could help me find? I'm just anxious to get my PC working without these "display" / "lockups", so I'm not having to hard reboot unexpectedly to keep using my system. I appreciate your time, and look forward to your reply.