Product Ideas & Requests

BUG When computer return from sleep, NZXT CAM "freeze"

BUG When computer return from sleep, NZXT CAM "freeze"


It looks like it is "freezed" but not show anything. When you close it, then reopen, everything works fine.


Version 4.61.7

  • Guest
  • Mar 11 2024
  • Needs Review
  • Attach files
  • J M commented
    3 Jun 08:23pm

    I built my PC to include a NZXT 360mm Kraken Elite to visually see the temps at all times for my i9-13900k CPU and 3070 GPU. This is really frustrating that the software has issues reconnecting and displaying temps/gifs if owners put their PC to sleep. When will this be addressed and fixed?

  • Guest commented
    30 May 07:37pm

    Same issue.

  • Guest commented
    25 May 08:28pm

    Same Issue, once waking form sleep , not connection to device , get liquid temp only

  • Guest commented
    1 Apr 01:16am

    same here, the display locks up from sleep. I have to exit cam and restart the software for it to detect the kraken. This is BS and it started the exact moment of the last kraken firmware update.

  • Guest commented
    18 Mar 03:40pm

    DirectX didn't fixed this. Worked fine few times, then freezing again.

  • Guest commented
    17 Mar 11:31am

    Change this Graphics api to DirectX12, Vulkan is default.

    This should help.

  • Paul Petraș commented
    14 Mar 11:44pm

    NZXT Cam Beta seems to do better when it comes to this issue but even it fails to relaunch correctly, in the same manner, from time to time.

  • Paul Petraș commented
    14 Mar 11:39pm

    I have the same issue ... each time the PC comes out of sleep mode Cam a fails to properly ... the screen on my Kraken elite only displays liquid temp and the nzxt cam app window is blank ... i have to close the app and relaunch it for it work correctly again and have it display CPU and GPU temps.

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