Product Ideas & Requests

15 Vote

Communication to the device has failed1.0

Please do something to fix this thing, 9 months of troubleshooting and analysis drive me to nowhere with your product !

The new update did nothing to fix it !

Should we have to replace it as the final solution ?

  • Ammar Zowger
  • Jan 22 2025
  • Needs Review
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    • Sage Badolato commented
      25 Mar 00:47

      I've been having this same issue for months.. Nothing helps, not even a fresh install of Windows. Tons of complains on Reddit for the past 4 years so I don't have my hopes up. With recent NZXT scandals, this will be the last product I purchase..

    • Guest commented
      22 Jan 22:12

      I got the same problem after this update to 4.74.0

      The 'communication to the device has failed' happens every 10~20 minutes. And after that, the fan will be running at full speed, very noisy.


    • +6