Product Ideas & Requests

Kraken 360

I have a Kraken 360,

Serial: B8937230505201160

PC will not find Kraken as a new device.

Everything is connected as it should, but the USB does not see it.

That's why even NZXT CAM doesn't see it.

  • Bohumil Hýsek
  • Jan 27 2024
  • Needs Review
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  • Rou commented
    20 Feb 06:04pm

    I completely understand your frustration and disappointment with NZXT, especially considering the high price point of their water cooling systems. It's truly unacceptable for such a critical piece of equipment to fail in recognition by its own software, despite being detected by the BIOS. This inconsistency points to a significant oversight in either the hardware design or software integration, which shouldn't occur with premium products.

    Given your experience and the apparent lack of effective support from NZXT, coupled with the fact that this issue seems widespread within the community, it seems prudent to consider alternative brands for your water cooling needs. It's important to invest in a brand that not only offers high-quality products but also backs them up with reliable and helpful customer support.

    Returning the faulty device was a wise decision. When looking for a replacement, I recommend researching brands known for their quality and customer service. Brands like Corsair, Cooler Master, and Thermaltake have a good reputation in the market and might offer a more reliable and satisfying experience.

    It's disheartening to hear about your ordeal, but I hope your next water cooling system meets your expectations and provides the performance and reliability you deserve. Remember to check online reviews and possibly reach out to the community for recommendations based on your specific needs and setup. This way, you can make an informed decision and avoid similar disappointments in the future.

    Your experience serves as a valuable cautionary tale for others in the community. Thank you for sharing, and I wish you the best of luck in finding a suitable and reliable water cooling solution.

  • Rou commented
    20 Feb 06:03pm

    Same problem here, spend 220€ for Kraken 360 RGB. Send it back and got a other one from other brand. Support is not willin