Product Ideas & Requests

19 Vote

CAM Software Frozen/Not Working Upon PC Wake From Sleep

When my PC comes out of sleep mode, after it's been a sleep for awhile, the CAM software shows that it's running in the taskbar, but opening CAM results in a blank window.


Also, the GIF I have applied to my Kraken Elite does not show up. Only the default liquid temp is displayed. I have to exit CAM from the taskbar and reopen it to get things working again.


If I put my PC to sleep and then wake it only a moment later, this doesn't seem to happen.


Some system info:

Windows 11 Pro (all latest updates)

Kraken Elite 280 RGB (Firmware version 2.0.1.1)

RGB Controller (Firmware version 1.5)

CAM version 4.61.6

  • Joshua
  • Mar 1 2024
  • Needs Review
  • Attach files
  • Steve K. commented
    27 Aug 09:54pm

    Here's the fix....... Device Manager > USB Controllers > intel USB 3.20 eXetensible Host Controller > right click > properties > power management > uncheck allow this pc to turn off this device.

  • Steve K. commented
    22 Jul 07:38pm

    I'm also having the same issue with an Elite 360. After wake from sleep the screen goes to default temp reading. I have to X out and restart the program, I'm kinda pissed, my Z73 never had this problem.

  • Sam Aitcheson commented
    3 Jun 01:07pm

    Yes. Same here using Kraken 360 firmware 2.0.3. I'm not using any RGB and don't care about the GIF/display. I just want my fan settings to work so my CPU doesn't throttle. That's why I bought the Kraken!

    Win 11 Pro 23H2. Intel i9-14900K. 2x32GB Corsair Vengeance 5600MHz DDR5. Asus Tuf Gaming RTX 4070Ti. MSI Z790 Gaming Plus WiFi mobo.

  • Guest commented
    3 Jun 03:06am

    Same issue here on my Elite 360, very annoying to have to x out the program and restart it in order to fix the display.

  • Remko van Brakel commented
    29 May 03:02pm

    Same issue, screen stays on default (liquid temp) image after sleep.

  • Guest commented
    28 May 09:32pm

    same issue. My CPU overheats because of this. WHY NZXT not reacting ?

  • Menno Mulder commented
    12 May 11:51pm

    Same here. Very dissapointing, just bought the Kraken 280 and never seen it work.

  • L S commented
    13 Apr 06:41pm

    It's been happening for me as well ever since last update, been asking around forums and no one from support answers :(

  • L S commented
    11 Apr 02:12pm

    Same issue ever since the last update, pls help

  • Daniel Vega commented
    29 Mar 12:35am

    Identical issue here. Any solution?

  • Guest commented
    12 Mar 06:56pm

    +1 same exact thing

    Windows 11 pro latest release
    Kraken 360 Elite Firmware 2.0.11

    CAM version 4.61.7

  • Guest commented
    12 Mar 02:42pm

    Having the same issue. Any fix/guidance would be greatly appreciated!

  • +7