Product Ideas & Requests

21 Vote

CAM Software Frozen/Not Working Upon PC Wake From Sleep

When my PC comes out of sleep mode, after it's been a sleep for awhile, the CAM software shows that it's running in the taskbar, but opening CAM results in a blank window.


Also, the GIF I have applied to my Kraken Elite does not show up. Only the default liquid temp is displayed. I have to exit CAM from the taskbar and reopen it to get things working again.


If I put my PC to sleep and then wake it only a moment later, this doesn't seem to happen.


Some system info:

Windows 11 Pro (all latest updates)

Kraken Elite 280 RGB (Firmware version 2.0.1.1)

RGB Controller (Firmware version 1.5)

CAM version 4.61.6

  • Joshua
  • Mar 1 2024
  • Needs Review
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    • Guest commented
      13 May 00:25

      A year on and still no response from support?

    • Guest commented
      04 Apr 02:54

      same issue here :(

    • Steve K. commented
      August 27, 2024 21:54

      Here's the fix....... Device Manager > USB Controllers > intel USB 3.20 eXetensible Host Controller > right click > properties > power management > uncheck allow this pc to turn off this device.

    • Steve K. commented
      July 22, 2024 19:38

      I'm also having the same issue with an Elite 360. After wake from sleep the screen goes to default temp reading. I have to X out and restart the program, I'm kinda pissed, my Z73 never had this problem.

    • Sam Aitcheson commented
      June 03, 2024 13:07

      Yes. Same here using Kraken 360 firmware 2.0.3. I'm not using any RGB and don't care about the GIF/display. I just want my fan settings to work so my CPU doesn't throttle. That's why I bought the Kraken!

      Win 11 Pro 23H2. Intel i9-14900K. 2x32GB Corsair Vengeance 5600MHz DDR5. Asus Tuf Gaming RTX 4070Ti. MSI Z790 Gaming Plus WiFi mobo.

    • Guest commented
      June 03, 2024 03:06

      Same issue here on my Elite 360, very annoying to have to x out the program and restart it in order to fix the display.

    • Remko van Brakel commented
      May 29, 2024 15:02

      Same issue, screen stays on default (liquid temp) image after sleep.

    • Guest commented
      May 28, 2024 21:32

      same issue. My CPU overheats because of this. WHY NZXT not reacting ?

    • Menno Mulder commented
      May 12, 2024 23:51

      Same here. Very dissapointing, just bought the Kraken 280 and never seen it work.

    • L S commented
      April 13, 2024 18:41

      It's been happening for me as well ever since last update, been asking around forums and no one from support answers :(

    • L S commented
      April 11, 2024 14:12

      Same issue ever since the last update, pls help

    • Daniel Vega commented
      March 29, 2024 00:35

      Identical issue here. Any solution?

    • Guest commented
      March 12, 2024 18:56

      +1 same exact thing

      Windows 11 pro latest release
      Kraken 360 Elite Firmware 2.0.11

      CAM version 4.61.7

    • Guest commented
      March 12, 2024 14:42

      Having the same issue. Any fix/guidance would be greatly appreciated!

    • +8