Product Ideas & Requests

46 Vote

Windows 11 Update

With the Windows 11 release today, we wanted to start a thread to house any issues users may come across when updating to this new operating system. As with any large software change, there is a chance issues with CAM or NZXT hardware can come up. We’ve been proactively testing our entire hardware lineup, both historical and current, to check for any issues.


We have found that Windows 11 may not recognize the E650 Power Supply, Smart Device 1, or the original Kraken X61 at the device level and with particular hardware configurations. These three products are not recognized in Windows 11 and may not show up in CAM, but don’t panic! These devices will still properly function through their firmware.


We will continue to test and work with our teams on troubleshooting the issues above, but as always, please let us know if you spot any additional issues when updated to Windows 11. We appreciate your feedback and thank you for your patience while we adapt to this new operating system.


--Amanda & Carolyn

CAM Product Managers

  • Carolyn Stocki
  • Oct 5 2021
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  • Chad Johnson commented
    22 Oct 23:00

    is there a solution for this yet, been dealing with this from day one with no answers, and I have tried every solution suggested thus far to no avail. Sent the first one back only to have the same problem with the new one. No more NZXT for me

  • claudio santos commented
    24 Sep 04:41

    O meu não estar abrindo de forma alguma .. fiz um video mostrando no meu windows 11 * https://www.twitch.tv/videos/2258978629 espero que arrume isso o mais rapido possivel ... my nzxt cam cant open on my pc and i work one vod in my stream to show this and please fix this program on windows 11 i cant use omg

  • Starloard commented
    27 May 09:04

    It feels like everyone here has the same problems and no one offers a solution? What can we do about it? What solutions do you have for us?


    Thank you very much!

  • Menno Mulder commented
    11 May 11:35

    Same here Kraken 280 not reconized by windows 11. Tried everything, no luck

  • jarno Koning commented
    11 Feb 13:26

    My kraken 240 elite is not visable in me CAM program. everything is connected. NZXT is not helping me out only support site to fix it but isnt working at all...

  • Michael Rafael commented
    22 Jan 02:41

    My NZXT Cam is not visible in my Windows 11 . I installed NZXT Cam . I wanted to change Lighting for my fans

  • Bohumil Hýsek commented
    21 Jan 12:01

    Hi, my Kraken 360 is not visible in the system even though everything is connected correctly. I don't see it as a device or anything else. Win 11 advice please

  • Guest commented
    November 21, 2023 03:52

    NZXT Player 2 model is not functioning with the new windows update. It’s on a continuous loop with this message and rebooting. My son has not been able to log in at all due to this message. The system just keeps restarting. How can we get this fixed. This was a very expensive unit… for this to happen.

  • Raghav R commented
    October 26, 2023 05:59

    My NZXT Cam is not visible in my Windows 11 . I installed NZXT Cam . I wanted to change Lighting for my fans

  • JUSTIN VANWORMER commented
    October 11, 2023 01:51

    same, upgraded to win11 and now Kraken Z73 no longer reconized....


  • Guest commented
    August 24, 2023 14:09

    Ich habe gestern meine NZXT Kraken z73 RGB eingebaut.

    Leider erkennt mein Windows 11 Pro nicht den z73 an.
    Ich kann daher nichts in der NZXT Cam einstellen da mein Gerät dort nicht angezeigt wird...
    Bitte um HILFE !!

  • Koray Bilgi commented
    August 09, 2023 06:05

    Hi, i use windows 11 22h2 v2. Kraken 240 RGB not detect in windows and NZXT CAM

  • Waldemar Walusz commented
    August 01, 2023 15:43

    In version 4.34.2 and Kraken X73 is not being recognised under windows 11 again.

  • Guest commented
    July 01, 2023 14:33

    Finally got a chance to try re-installing to fix the loss of Hardware info. No luck. Not good. Why hasn't NZXT Cam been repaired? this has been going on for months...

  • PJD123 commented
    May 03, 2022 13:53

    It worked for a while but I am now on version 4.34.2 and imy Kraken Z73 is not being recognised under windows 11 again....

  • Sammy Banos commented
    March 18, 2022 09:10

    My issue with Kraken Z73 detection under Windows 11 (failure on device descriptor) had been solved with the recent CAM upgrade to 4.34.1. Good work NZXT engineers !!!

  • PJD123 commented
    February 23, 2022 00:46

    Windows 11 does not detect my Kraken Z73 in CAM 4.30.2, and displays a failure on device descriptor request in Device Management. I can temporarily get it working by following the steps you sent me but after a few days, it becomes unrecognised again. There is a problem with the Z73 software under Windows 11 and which needs fixing. thanks

  • Martin Ehrenstråhle commented
    February 02, 2022 11:47

    Upgraded to Windows 11 and now I cant control the RGB lighting from H510i Elite case. Cam starts properly but only lights in default white.


  • R M commented
    January 30, 2022 14:32

    Hi!

    A few months ago i bought the NZXT HUE 2 / CAM-RGB / Ambient Kit 27"-35". It was working without any problems with windows 10. But after windows 11 was installed on my pc, my entire pc started to lag and not work as smothly. The second i delete the Nzxt Cam from my pc everything turns back to normal. My pc can handle lots of things including games like gta 5 or forza horizon 4 (both with maxim settings) so i dont think my pc is the problem.

  • EJ Launzel commented
    January 27, 2022 22:52

    windows 11 - z73 - just built it, when i first started cam worked fine and was able to adjust the display on the cooling unit etc.. out of nowhere the temperature readings froze and the cam software doesnt recognize the cooling hardward and i cant change the display anymore or anything.. not sure what happened as this build always had windows 11 and it worked fine at first

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