Product Ideas & Requests

19 Vote

Couldn't authenticate the user.

I have tried logging in with my google account, Facebook, and have triple checked my email and password for NZXT/CAM. I continue to get the error "Couldn't authenticate the user." It has not always been like this so I'm not sure why the error started. It's a bit frustrating and hope maybe there is a quick fix so that I can access more features of the app.

  • Guest
  • Jul 17 2021
  • Will Not Implement
Bug
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    • Guest commented
      November 03, 2023 13:38

      same problem. cant login anywhere

    • Guest commented
      December 13, 2022 17:44

      After a year this isn't resolved.. I mean the hardware is great but the software that controls it... it's just plain garbage.. I'LL NEVER BUY NZXT PRODUCTS AGAIN!!

    • Guest commented
      October 27, 2021 04:25

      I have had this problem for two years now and haven't been able to fix it

    • Michael Bell commented
      October 23, 2021 21:58

      Same, both as user and as guest, I mean, come on

    • Guest commented
      October 11, 2021 18:57

      same... i can login on the website but not on the app.......

    • Guest commented
      October 10, 2021 15:09

      Same, the program is shit

    • Randy R commented
      September 25, 2021 05:00

      me, too. i can login to the website fine, but not CAM.

    • Kai Wong commented
      July 24, 2021 05:56

      me too,

    • Guest commented
      July 17, 2021 15:09

      I too am having the same problem

    • +4