Product Ideas & Requests

19 Vote

Couldn't authenticate the user.

I have tried logging in with my google account, Facebook, and have triple checked my email and password for NZXT/CAM. I continue to get the error "Couldn't authenticate the user." It has not always been like this so I'm not sure why the error started. It's a bit frustrating and hope maybe there is a quick fix so that I can access more features of the app.

  • Guest
  • Jul 17 2021
  • Will Not Implement
  • Attach files
  • Guest commented
    3 Nov, 2023 01:38pm

    same problem. cant login anywhere

  • Guest commented
    13 Dec, 2022 05:44pm

    After a year this isn't resolved.. I mean the hardware is great but the software that controls it... it's just plain garbage.. I'LL NEVER BUY NZXT PRODUCTS AGAIN!!

  • Guest commented
    27 Oct, 2021 04:25am

    I have had this problem for two years now and haven't been able to fix it

  • Michael Bell commented
    23 Oct, 2021 09:58pm

    Same, both as user and as guest, I mean, come on

  • Guest commented
    11 Oct, 2021 06:57pm

    same... i can login on the website but not on the app.......

  • Guest commented
    10 Oct, 2021 03:09pm

    Same, the program is shit

  • Randy R commented
    25 Sep, 2021 05:00am

    me, too. i can login to the website fine, but not CAM.

  • Kai Wong commented
    24 Jul, 2021 05:56am

    me too,

  • Guest commented
    17 Jul, 2021 03:09pm

    I too am having the same problem

  • +4