Product Ideas & Requests

36 Vote

Please fix the wrong temperature/clockspeed indicator for Ryzen 5000's. (Ryzen9 5950x)

My z73 display + NZXT Cam shows wrong temperatures of my Ryzen9 5950x CPU. Also the NZXT Cam shows a wrong clockspeed. This turning up and down of the fans without reason because of the wrong temperatures are annoying. It is a well known fact that the Ryzen processors has temp spikes in idle. The fans constantly ramp up and down as the temp fluctuates 10 degrees every few seconds.


I have checked the temperatures with the Ryzen Master software. Round about a 10 degree difference with temps in Ryzen Master being lower than what CAM shows.


Can you please fix it? ;(


Greeting from Germany (Sry, my English is not so well)

  • Joshua Maximilian Lehmann
  • Aug 5 2021
  • In progress
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  • Admin
    Carolyn Stocki commented
    23 Sep 06:20pm

    Hello!

    We have been working on resolving these issues, and believe we have a fix for it currently in testing in Beta CAM. You can download our Beta at the bottom of THIS PAGE (https://nzxt.com/software/cam).

    If you are still experiencing inaccuracies in either the CPU clock speed or CPU temperature reading in the Beta, please let us know.

    We have an ongoing thread on Reddit in order to organize these reports and more effectively communicate to you as we resolve these issues. You can find it HERE (https://www.reddit.com/r/NZXT/comments/psvsxz/cam_beta_update_crashing_freezing_fix/).

    We greatly appreciate your patience while we resolve these issues, and hope to continue to hear feedback.

    --Carolyn
    CAM Product Manager

  • Guest commented
    17 Sep 08:11pm

    NZXT needs to fire their sloppy software developers. This has been an issue for a couple years now and has never been fixed. No more excuses NZXT. Fix your shit.

  • Guest commented
    17 Sep 09:09am

    The software is reading temperature data off the wrong probe - it's only reading the temperature of the highest core, and scaling the fan and profiles based on that, which is absurd. The temperature of the entire core can be 30 degrees, but the single core temps can vary wildly, and is not a good reference point for temperature ramp-ups. I see the beta software is reading the CPU frequency correctly now, but the temperature issue has yet to be fixed, and I'm frankly getting pretty tired of my fans spazzing out. I'll use my mobo's fan headers until this is fixed.

  • Ethan Phillips commented
    10 Sep 04:00am

    Definitely needs addressing.. currently have Z73 pump on full with all 7 of my fans on full speed and Ryzen Master says 32degC and my pump display/CAM says 40.

    Gives me major anxiety when loading up and game and its reading out 70degC when really its only at 60degC.


    Cheers, please fix! :)

  • Mohd Reza Syahzan Onn commented
    30 Aug 01:47am

    Gotten myself a R5 5600X, and yes, I agree, it is not showing the correct clock speed (it was okay with my R5 3600). If NZXT decides to fix this, please get the values as close as Ryzen Master's. Thank you.

  • Guest commented
    19 Aug 08:15pm

    I built my system with an H710i and a Kraken Z63 with a 5900x back in November and this is still happening, its not system breaking by any means, but c'mon NZXT, this should have been fixed many moons ago.

  • Joshua Maximilian Lehmann commented
    15 Aug 04:51pm

    @ Gillem Blazkowicz: I noticed that NZXT Cam also constantly wakes up the cores on Ryzen and activates the automatic Performance Boost clock, which drives the temperatures up and the processor itself no longer goes out of the boost clock. One of the cores always has a 100% utilization with boost clock because of cam. In my opinion, disabling the turbo clock is not the solution to the problem. Here NZXT should perhaps revise the resource management for the NZXT Cam software. Ryzen9 5950x

  • Gillem Blazkowicz commented
    12 Aug 12:17pm

    Similar topic here : https://cam-ideas.nzxt.com/ideas/CAM-I-445 (same for me w/ a Z73 coupled w/ a 5900x).

    What's the max temp you reach w/ your Z73 on the 5950x ? I was getting really high temp while gaming (by high I mean 90-91°C) in a well ventilated case (beQuiet dark base pro2, front panel opened and case fans at 2/3 max value). I had to deactivate the core boost and now I saved 20°C (but the tradeoff is that now the cpu clock stays @3.7Ghz, 1.1V; so no boost anymore @4.8Ghz like I had before).

  • J P commented
    11 Aug 05:09pm

    Same - Ryzen 5900x - causes the fans to constantly ramp up

  • Cain commented
    7 Aug 10:01pm

    Having similar issues. Clock speed spikes, and fan profiles ramping up and down like a yo-yo. CAM also consistently reports my CPU temp as several (sometimes 10+) degrees (C) higher than various other monitoring tools.

    5900X on an X570-Plus

  • Guest commented
    6 Aug 05:16pm

    Same Here too, Ryzen 5900x...

  • Lu Kas commented
    5 Aug 11:10pm

    I also have exactly the same issue. ryzen 7 5800x

  • Michael - commented
    5 Aug 03:02pm

    I'm using the N7 B550 with an Ryzen 5800x an have the same issue + my system freezes from time to time when I use the nzxt Cam software.


    Greetings from Germany to

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