Product Ideas & Requests

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Please fix the wrong temperature/clockspeed indicator for Ryzen 5000's. (Ryzen9 5950x)

My z73 display + NZXT Cam shows wrong temperatures of my Ryzen9 5950x CPU. Also the NZXT Cam shows a wrong clockspeed. This turning up and down of the fans without reason because of the wrong temperatures are annoying. It is a well known fact that the Ryzen processors has temp spikes in idle. The fans constantly ramp up and down as the temp fluctuates 10 degrees every few seconds.


I have checked the temperatures with the Ryzen Master software. Round about a 10 degree difference with temps in Ryzen Master being lower than what CAM shows.


Can you please fix it? ;(


Greeting from Germany (Sry, my English is not so well)

  • Joshua Maximilian Lehmann
  • Aug 5 2021
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  • Guest commented
    7 Jun 01:04pm

    Still happening. Fans ramping up every few seconds while Ryzen Master is showing completly different clock speed and temp.

  • Guest commented
    28 Jan 12:56am

    still happening with me


  • Guest commented
    12 Oct, 2023 02:15pm

    This issue is still present

  • Guest commented
    9 Aug, 2023 09:08pm

    doesn’t work correctly for 7000 series either

  • Brett S commented
    10 Jan, 2022 07:42pm

    Yes this software does not work with a 5950x and the Z73. The customer support rep below is falsely mis-stating that the beta software fixes the issue. It does not.

    It's showing 4700mhz clock where as ryzen master shows 800mhz. 44C on ryzen master vs 56C on nazxt beta cam.


    FIX THIS PLEASE. This AIO is over 300$ and it doesn't work correctly. Almost laughable...

  • Guest commented
    9 Jan, 2022 10:10am

    This is still an issue. Radeon software and Ryzen Master both show the same CPU temps at a lowered idle clock speed, but Cam shows it running 4800mhz at about 6-10 degrees higher.

    It's just annoying having to look at an inaccurate temperature on my Z63 display.

    It's honestly poor marketing too, if I didn't know my way around computers I might just assume my expensive cooler is underperforming.

  • Guest commented
    5 Jan, 2022 06:28pm

    This has not been fixed in CAM beta with a 5600x. All this time I thought my computer wasn't properly throttling down, turns out CAM is just garbage software, like I've always been told. My CPU idles down to 200MHz and CAM reports it as 3600!

  • Steven commented
    2 Jan, 2022 02:04am

    On my idle system CAM reports the clock speed of my Ryzen 5950X between 3600 and 5000MHz, but AMD Ryzen Master (known to accurately report the Ryzen clock speed) shows it not to be under 400MHz (yes, hundred, not thousand). CPU temperature in CAM is also reported higher than Ryzen Master, especially when idle, though not by such comically extreme amounts.

  • Guest commented
    29 Dec, 2021 05:53pm

    Same here, x73 RGB paired with a 5950x, the fans are spazzing out every time I open my browser or even spotify. This shit needs to be fixed ASAP.

    Thank you :)

  • David 'db' Butler commented
    22 Nov, 2021 08:01pm

    The Beta still reports my AMD Phenom II clock speed at %50, not very helpful! Never had this issue prior to latest release.

  • Guest commented
    31 Oct, 2021 02:22am

    My z73 constantly shows idle temps 67-70 while actual idle temps is low 40's. You'd think for something so expensive their shit would work.

  • Carolyn Stocki commented
    23 Sep, 2021 06:20pm

    Hello!

    We have been working on resolving these issues, and believe we have a fix for it currently in testing in Beta CAM. You can download our Beta at the bottom of THIS PAGE (https://nzxt.com/software/cam).

    If you are still experiencing inaccuracies in either the CPU clock speed or CPU temperature reading in the Beta, please let us know.

    We have an ongoing thread on Reddit in order to organize these reports and more effectively communicate to you as we resolve these issues. You can find it HERE (https://www.reddit.com/r/NZXT/comments/psvsxz/cam_beta_update_crashing_freezing_fix/).

    We greatly appreciate your patience while we resolve these issues, and hope to continue to hear feedback.

    --Carolyn
    CAM Product Manager

  • Guest commented
    17 Sep, 2021 08:11pm

    NZXT needs to fire their sloppy software developers. This has been an issue for a couple years now and has never been fixed. No more excuses NZXT. Fix your shit.

  • Guest commented
    17 Sep, 2021 09:09am

    The software is reading temperature data off the wrong probe - it's only reading the temperature of the highest core, and scaling the fan and profiles based on that, which is absurd. The temperature of the entire core can be 30 degrees, but the single core temps can vary wildly, and is not a good reference point for temperature ramp-ups. I see the beta software is reading the CPU frequency correctly now, but the temperature issue has yet to be fixed, and I'm frankly getting pretty tired of my fans spazzing out. I'll use my mobo's fan headers until this is fixed.

  • Ethan Phillips commented
    10 Sep, 2021 04:00am

    Definitely needs addressing.. currently have Z73 pump on full with all 7 of my fans on full speed and Ryzen Master says 32degC and my pump display/CAM says 40.

    Gives me major anxiety when loading up and game and its reading out 70degC when really its only at 60degC.


    Cheers, please fix! :)

  • Mohd Reza Syahzan Onn commented
    30 Aug, 2021 01:47am

    Gotten myself a R5 5600X, and yes, I agree, it is not showing the correct clock speed (it was okay with my R5 3600). If NZXT decides to fix this, please get the values as close as Ryzen Master's. Thank you.

  • Guest commented
    19 Aug, 2021 08:15pm

    I built my system with an H710i and a Kraken Z63 with a 5900x back in November and this is still happening, its not system breaking by any means, but c'mon NZXT, this should have been fixed many moons ago.

  • Joshua Maximilian Lehmann commented
    15 Aug, 2021 04:51pm

    @ Gillem Blazkowicz: I noticed that NZXT Cam also constantly wakes up the cores on Ryzen and activates the automatic Performance Boost clock, which drives the temperatures up and the processor itself no longer goes out of the boost clock. One of the cores always has a 100% utilization with boost clock because of cam. In my opinion, disabling the turbo clock is not the solution to the problem. Here NZXT should perhaps revise the resource management for the NZXT Cam software. Ryzen9 5950x

  • Gillem Blazkowicz commented
    12 Aug, 2021 12:17pm

    Similar topic here : https://cam-ideas.nzxt.com/ideas/CAM-I-445 (same for me w/ a Z73 coupled w/ a 5900x).

    What's the max temp you reach w/ your Z73 on the 5950x ? I was getting really high temp while gaming (by high I mean 90-91°C) in a well ventilated case (beQuiet dark base pro2, front panel opened and case fans at 2/3 max value). I had to deactivate the core boost and now I saved 20°C (but the tradeoff is that now the cpu clock stays @3.7Ghz, 1.1V; so no boost anymore @4.8Ghz like I had before).

  • J P commented
    11 Aug, 2021 05:09pm

    Same - Ryzen 5900x - causes the fans to constantly ramp up

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