Product Ideas & Requests

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cam_helper.exe prompts for UAC every time

CAM_HELPER.exe prompts me for UAC every time I restart the PC.

  • Guest
  • Aug 4 2021
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    • Guest commented
      23 Apr 19:35

      April 2025 and I am having this problem. When I start up the message "NZXT CAM can not start while cam_helper.exe is running. Please close cam_helper.exe and try again."

      I have tried closing cam_helper.exe in the task manager but it quickly restarts on its own. Too quickly for me to restart CAM. I have tried reinstalling CAM and it temporarily fixes the problem, but when I restart my pc it starts over again. Then I tried using Revo to deep clean any corrupt files and reinstall. Again it temporarily fixed it but upon restarting it prompted me again.


      is NZXT ignoring this problem?

    • Guest commented
      23 Apr 19:25

      April 2025 and I have this problem. NZXT where are you?

    • Luis Henrique Rocha commented
      September 13, 2024 09:34

      Same issue here, and we are in September 2024

    • Fredrik Edelsvard commented
      January 31, 2022 21:17

      Same problem for me, is there a solution on this issue?
      However, absolutely stellar Hardware support from NZXT!

    • Guest commented
      November 22, 2021 20:09

      I solved my issue. There was another user logged in to windows at the same time and had the program running. I logged out the other user, logged back to my account and started the NZXT CAM. Hope this helps.

    • Guest commented
      November 09, 2021 20:04

      This is not fixed for me (4.30.2 now), re-installation also did not help

    • Carolyn Stocki commented
      November 02, 2021 23:47

      This issue was resolved on Oct 12, 2021 in version 4.30.1. Thank you for all your feedback and patience while we solve this problem!

    • Guest commented
      October 12, 2021 17:11

      I have the same issue too.
      Please provide quickly a fix because it's quite annoying.

      I am thinking to go to another brand...

    • Guest commented
      October 09, 2021 17:05

      any updates???

    • Guest commented
      October 06, 2021 21:12

      Same issue for me

    • Mario Mario commented
      October 06, 2021 10:36

      same here, thank u 4 ur work 4 a resolve


    • Carolyn Stocki commented
      October 06, 2021 06:22

      Thanks for surfacing this issue! We are aware of it and working on getting a fix out for it right now. It should be resolved soon.

    • Alejo MF commented
      October 05, 2021 22:29

      Same Here


    • Damon Howe commented
      October 05, 2021 21:04

      same here.

      my fans are all controlled by corsair lightning thing. the only thing i use cam software for is to change the mode of the thing on the pump.

      after i change the mode and color i want for the "NZXT" logo and "Rings" on the mirror can i uninstall cam software and it will retain my settings?

    • Guest commented
      October 05, 2021 19:40

      I have this problem, too

    • Guest commented
      October 05, 2021 12:52

      Same Here

    • Guest commented
      October 05, 2021 12:35

      same here

    • Jani Palomaa commented
      October 04, 2021 13:26

      Same issue here, on Windows 11. Reinstalled Windows (not because of this) and it didn't change anyting, still getting the prompt. It's really annoying.

    • Guest commented
      September 28, 2021 13:05

      me too!

    • Guest commented
      September 27, 2021 21:55

      me too any fix found?

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