Product Ideas & Requests

21 Vote

Devices not found

I recently noticed that my CPU Cooler/Fans (Corsair iCue H100i RGB Platinum SE) was not showing up on my NZXT Cam along with my LED Lights after the latest version update. I am unable to control the RGB or Fans speeds but the fans and RGB are working. For some reason it just cannot pick them up anymore, however, prior to this, everything was working fine. I don't know what to do anymore and it is extremely frustrating.

  • Guest
  • Jun 12 2021
  • In Review
Bug
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  • John Cress commented
    27 Oct 10:58pm

    Same situation for me as well. Everything was working fine. I had a theme/profile created for my rgb's that controlled fan 1 and 2, NZXT kraken, and the rgb strip that came in the case (NZXT H510 Elite). All of a sudden, the rgb strip stays on white and no longer has the option to control in Cam, and the bottom fan rgb's are off, but the fan is running. The bottom fan also no longer has the option to control in Cam. I noticed the Smart Device is only showing channel 2 (which is the top fan) and says that channel 1 is open? If anyone knows a solution please let me know.

  • Guest commented
    3 Oct 03:55pm

    I added two fans to my case. They are not showing up and my other fans stopped working, after I added the two fans. I have managed to run all fans after forcing NZXT Cam to close, but then they were stuck on max speed.

  • Guest commented
    9 Aug 01:38am

    Same here LED Stripes&Fans doesn´t work anymore and also Cam did not recognize it anymore

  • Chris Sheffield commented
    28 Jul 05:07pm

    After recent update, CAM software no longer recognizes my Kraken M22 CPU liquid cooler

  • Guest commented
    3 Jul 08:08pm

    I have the same problem. Fan will show up for a split second in NZXT Cam then dissapear.

  • Guest commented
    3 Jul 06:27am

    I have the same problem and occasionally it works but still front fan rpm showing 0

  • +7