Hello! I'm sorry you're experiencing this issue with your Kraken x62. The best way for us to help you troubleshoot is for you to contact our Customer Support team. You can submit a help ticket here: https://nzxt.com/support
If you've already submitted a ticket and haven't heard back yet, please let me know the ticket number and I can ask them to look at it for you.
Hello! I'm sorry you're experiencing this issue with your Kraken x62. The best way for us to help you troubleshoot is for you to contact our Customer Support team. You can submit a help ticket here: https://nzxt.com/support
If you've already submitted a ticket and haven't heard back yet, please let me know the ticket number and I can ask them to look at it for you.
-Carolyn
CAM Product Manager