Product Ideas & Requests

Since latest CAM update (4.38.0) , Hue 2 Ambient LEDs always white after wake pc from sleep

Since updating to CAM version: 4.38.0, my Hue 2 Ambient - which I run in non-Ambient mode - does not wake from sleep in the correct colour. Also, LED strips go missing from CAM.


CAM now always restores all the LEDs to white and I have to close CAM down and restart it for it to restore the LED colour from my latest theme.


Also, my Hue 2 Ambient used to remember the colour of the latest theme during/after a reboot as well as after sleep/waking the pc.


Please note that none of my NZXT RGB fans/strips have thiss problem.


Steps to reproduce:


Boot pc

Hue 2 Ambient LEDs do not light up immediately (they used to light up immediately)

CAM loads automatically on Windows start

After CAM has loaded and initialised my lighting profile, the Ambient LEDs turn on and are the correct colour - according to the selected lighting theme.

Sleep pc (not hibernate)

Wake pc

Hue 2 Ambient LEDs light up in white (ignoring selected lighting theme's colour)

In the CAM software, under the the Hue 2 Ambient section, the Ambient Mode is still off, but my Hue 2 Ambient LED lighting strips are no longer found (see attached screenshot).

Close CAM software

Restart CAM software and colour of selected profile is shown - until next sleep/wake cycle.

  • Simon Strike
  • Oct 11 2022
  • Needs Review
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