Product Ideas & Requests

why does its say device loading????!!!!!!

I'm really annoyed it just says device loading. I paid all of that money and I cant even change the screen or any colours in my pc since i have all nzxt products!!!!!!šŸ¤¬šŸ˜”

  • Guest
  • Sep 3 2021
  • Needs Review
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  • Guest commented
    19 Mar 06:53pm

    Same problem existing again. Almost year without problems but it's back....

  • J H commented
    22 Sep, 2021 01:09am

    Similar problem. I have a Mini ITX motherboard in a H210i with a NZXT Kraken water cooler - but the board only has one USB 2.0 header. I bought a splitter on amazon to plug both devices in. NZXT CAM recognizs both the LED strip and the cooler, but gets stuck at "Device Loading..." in the software under cooling and lighting,

  • Carolyn Stocki commented
    3 Sep, 2021 06:17pm

    Hello - CAM Product Manager here. I'm sorry you're running into this issue.

    Can you please provide a bit more context about this situation so that we can help diagnose it? Specifically, are you running into this on CAM or on the CAM beta?

    We recently pushed an update towards resolving this issue, so if you're still experiencing it we would greatly appreciate further information.